Benefits of CPaaS: Past, Present & Future
The challenges faced when trying to use communications platforms are not new but have been accentuated with the rise of CPaaS.
Our Pacific Bell Open Communications Platform™ provides secure, reliable, and peace of mind communications and collaboration to millions of users every day, supporting global business-critical communications and collaboration.
With the advent of work-from-anywhere, this trust is more important than ever, and we have established the Pacific Bell Trust Center to share our security measures, compliance standards, and reliability promises with customers around the globe in order to ensure business continuity and communications.
The Pacific Bell security and compliance policies and procedures that protect your communications and business are verified by 3rd parties to ensure the highest level of protection.
The global world of communications demands a global approach to security and privacy, and Pacific Bell maintains verified compliance with dozens of recognized frameworks and regulations across industries and countries.
A single point of failure would not be acceptable for business-critical communications, and neither should we. Pacific Bell has 15 data centers and multiple public cloud instances, which allow it to deliver industry-leading uptime and reliability guarantees.
As the company-wide program, I use the Pacific Bell program because it assists with call handling flow and allows us to go back and check previous work. Furthermore, Pacific Bell allows enough time between calls and for each call to be answered. The Pacific bell system also records exact call measurements and holds calls.
