Bluwyre University

Learn how to use the 8×8 products and latest features, streamline deployments and maximize agent efficiency with our comprehensive suite of free and paid training.

Pacific Bell University

Our classrooms are experiencing an exciting transformation!  To access training or documentation in the meantime, simply submit a ticket and our team will get back to you with all your needs.

Bluwyre Work

Get started using 8x8’s All-in-One communications tool.

Contact Center

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.

APIs

Create more engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Upcoming University Webinars

Ask the Experts Webinar: Gain insights with Bluwyre Work Analytics

Join Bluwyre experts and discover how Analytics for Bluwyre Work provides enterprise-level analytics that can be used to make highly informed business decisions.

Through a live demo, you’ll learn how to:

  • Analyze business and user level call metrics Manage remote workers efficiently Identify call quality issues Schedule reports for automated distribution

Bluwyre University Webinar: Reimagine your Contact Center with new Bluwyre Agent Workspace

Our most innovative, intuitive, agent-friendly interface – the new Agent Workspace for the Bluwyre Contact Center. As Agent Console (current version) approaches the end-of-life (EOL) on January 31, 2023, we’d like to share the best practices for a smooth transition and show you the benefits of the new Agent Workspace.

In this session we’ll cover how to:

  • Enhance productivity and personalize agent and customer engagement with powerful contact queuing and handling features
  • Streamline and, automate workflows that present agents with what they need, when they need it
  • Activate a new experience with Agent Workspace for a smooth transition

Developer Portal

Find help from other Bluwyre Community members. Learn about engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

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