Learn how to use the 8×8 products and latest features, streamline deployments and maximize agent efficiency with our comprehensive suite of free and paid training.
Pacific Bell University
Our classrooms are experiencing an exciting transformation! To access training or documentation in the meantime, simply submit a ticket and our team will get back to you with all your needs.
Bluwyre Work
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Ask the Experts Webinar: Gain insights with Bluwyre Work Analytics
Join Bluwyre experts and discover how Analytics for Bluwyre Work provides enterprise-level analytics that can be used to make highly informed business decisions.
Through a live demo, you’ll learn how to:
Analyze business and user level call metrics Manage remote workers efficiently Identify call quality issues Schedule reports for automated distribution
Bluwyre University Webinar: Reimagine your Contact Center with new Bluwyre Agent Workspace
Our most innovative, intuitive, agent-friendly interface – the new Agent Workspace for the Bluwyre Contact Center. As Agent Console (current version) approaches the end-of-life (EOL) on January 31, 2023, we’d like to share the best practices for a smooth transition and show you the benefits of the new Agent Workspace.
In this session we’ll cover how to:
Enhance productivity and personalize agent and customer engagement with powerful contact queuing and handling features
Streamline and, automate workflows that present agents with what they need, when they need it
Activate a new experience with Agent Workspace for a smooth transition