Smart technology for a better future. Make a smarter decision with the conversation-collected information.
We will customize the services to your requirements.
Guaranteed 25% to 40% Savings from Current Bill
$300/year Starting at $24.5 /month
| Essential1 Year | Essential2 Years | Essential3 Years | |
|---|---|---|---|
| 1-4 | $287.40 | $287.40 | $287.40 |
| 5-19 | $263.40 | $263.40 | $263.40 |
| 20-99 | $227.40 | $227.40 | $227.40 |
| 100+ | $215.40 | $215.40 | $215.40 |
| EssentialMTM | Essential1 Year | Essential2 Years | Essential3 Years | |
|---|---|---|---|---|
| 1-4 | $30.95 | $28.95 | $26.95 | $25.95 |
| 5-19 | $29.95 | $27.95 | $25.95 | $23.95 |
| 20-99 | $25.95 | $23.95 | $21.95 | $29.95 |
| 100+ | $24.95 | $22.95 | $20.95 | $18.95 |
| Professional1 Year | Professional2 Years | Professional3 Years | |
|---|---|---|---|
| 1-4 | $335.40 | $335.40 | $335.40 |
| 5-19 | $311.40 | $311.40 | $311.40 |
| 20-99 | $275.40 | $275.40 | $275.40 |
| 100+ | $263.40 | $263.40 | $263.40 |
| ProfessionalMTM | Professional1 Year | Professional2 Years | Professional3 Years | |
|---|---|---|---|---|
| 1-4 | $35.95 | $33.95 | $31.95 | $29.95 |
| 5-19 | $33.95 | $31.95 | $29.95 | $27.95 |
| 20-99 | $30.95 | $28.95 | $26.95 | $24.95 |
| 100+ | $29.95 | $27.95 | $25.95 | $23.95 |
Everything in Essential, PLUS:
| Enterprise1 Year | Enterprise2 Years | Enterprise3 Years | |
|---|---|---|---|
| 1-4 | $455.40 | $455.40 | $455.40 |
| 5-19 | $431.40 | $431.40 | $431.40 |
| 20-99 | $395.40 | $395.40 | $395.40 |
| 100+ | $383.40 | $383.40 | $383.40 |
| EnterpriseMTM | Enterprise1 Year | Enterprise2 Years | Enterprise3 Years | |
|---|---|---|---|---|
| 1-4 | $45.95 | $43.95 | $41.95 | $39.95 |
| 5-19 | $43.95 | $41.95 | $39.95 | $37.95 |
| 20-99 | $40.95 | $38.95 | $36.95 | $34.95 |
| 100+ | $39.95 | $37.95 | $35.95 | $33.95 |
Everything in Professional, PLUS:
Everything in Enterprise, PLUS:
| EssentialContact Sales | ProfessionalContact Sales | EnterpriseContact Sales | Contact CenterContact Sales | |
|---|---|---|---|---|
| Business phone or toll-free numbers | ||||
| Toll-free minutes | ||||
| Unlimited calls within the US/Canada | ||||
| Enhanced Business SMS/MMS | ||||
| Voicemail-to-text | ||||
| Team messaging | ||||
| Call management and phone system administration | ||||
| Mobile apps for iOS and Android | ||||
| High-definition (HD) voice | ||||
| Call log reports | ||||
| Phone rental options: desk and conference phones | ||||
| Unlimited internet fax | ||||
| Unlimited audio conferencing | ||||
| Video meetings and participants | ||||
| High-definition (HD) video | ||||
| Quality-of-service reports | ||||
| Popular integrations including Microsoft 365, Google Workspace, Slack, and more | ||||
| 24/7 support | ||||
| Multi-level auto attendant | ||||
| Professional implementation | ||||
| Call recording | ||||
| Single Sign-on | ||||
| Multi-site admin and management | ||||
| Up to 8-digit extensions with site codes | ||||
| Hot desking | ||||
| Advanced call handling including whisper, barge, and more | ||||
| Real-time analytics | ||||
| Popular CRM integrations with Salesforce, Zendesk, and more | ||||
| Industry-specific integrations with Canvas, Smarsh, and more | ||||
| Developer platform and custom integrations | ||||
| API access | ||||
| Unlimited Storage | ||||
| Web-based UX / Downloadable client | ||||
| Channel Type (Voice, SMS, Webchat, Email) | ||||
| Agent screenpop/agent scripting | ||||
| Agent canned response | ||||
| Skills-based routing | ||||
| Queue action/rules | ||||
| Call back in queue | ||||
| SMS keyword responder | ||||
| Custom routing logic support | ||||
| Post call survey | ||||
| Speech analytics | ||||
| Coaching and silent monitoring | ||||
| Agent call dispositions | ||||
| Agent call notes | ||||
| Customizable reports | ||||
| Automated reports | ||||
| Real-time agent dashboard | ||||
| Real-time queue dashboard | ||||
| CRM integration (Salesforce, Zendesk, Zoho, 200 more) | ||||
| Cloud storage (AWS, Google, Azure, SFTP, FTPS) | ||||
| TTS (Google, Microsoft, IBM Watson) | ||||
| WFM support | ||||
| Outbound dialer campaigns (SMS, Voice) | ||||
| List management with import | ||||
| Chat bots |
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Cost-efficient:
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Voice contact center
All the essential tools your teams need to operate a best-in-class inbound, outbound, or blended global contact center.
Digital engagement
Everything in Core plus omnichannel support and essential quality management (QM).
Workforce optimization
Everything in Premium plus full workforce optimization (WFO) capabilities to manage and motivate on-site or remote teams.
Workflow automation
Everything in Optimum plus analytics and workflow automation tools and apps.
| Core functionality | CoreVoice contact center | PremiumDigital engagement | OptimumWorkforce optimization | UltimateWorkflow automation |
|---|---|---|---|---|
| BLENDED INBOUND/OUTBOUNDHandle inbound and outbound communication, or blended to get the right level of agents with traffic. | ||||
| AGENT DESKTOP PLUSAccess via web browser login. | ||||
| GEO REDUNDANCYSafeguard your data across multiple data centers. | ||||
| CALL RECORDINGInbound or outbound call recording including a caller's IVR speech input. | ||||
| SOFTPHONEUse VoIP to deliver calls to an agent. | ||||
| NEXTIVA VOICE INTEGRATIONSeamless connectivity with Nextiva Business Phone Service, sold separately. |
| Digital channels | CoreVoice contact center | PremiumDigital engagement | OptimumWorkforce optimization | UltimateWorkflow automation |
|---|---|---|---|---|
| CHATIntelligent chat routing based on agent skills. | ||||
| EMAILIntelligent email routing based on agent skills. | ||||
| SMSIntelligent SMS routing based on agent skills. |
| Workforce optimization | CoreVoice contact center | PremiumDigital engagement | OptimumWorkforce optimization | UltimateWorkflow automation |
|---|---|---|---|---|
| ESSENTIALS QUALITY MANAGEMENT (QM)Basic scorecards, screen recordings. | ||||
| ENTERPRISE QUALITY MANAGEMENT (QM)Coaching capabilities, advanced evaluations and system security. | ||||
| ENTERPRISE WORKFORCE MANAGEMENT (WFM)Strategic planner and mobile. | ||||
| INTERACTIONS ANALYTICSView agents actions and customers sentiments. |
| Workflow automation | CoreVoice contact center | PremiumDigital engagement | OptimumWorkforce optimization | UltimateWorkflow automation |
|---|---|---|---|---|
| PROACTIVE NOTIFICATIONAutomates real-time outreach to customers via phone, SMS, email, or social channels. | ||||
| ENTIRE WORKFLOW AUTOMATION SUITEAutomated workflows, pre-built integrations, and real-time visualizations. |
| Support | CoreVoice contact center | PremiumDigital engagement | OptimumWorkforce optimization | UltimateWorkflow automation |
|---|---|---|---|---|
| 24/7 SUPPORTExpert support provided by Nextiva's most tenured agents. | ||||
| TECHNICAL ACCOUNT MANAGER (TAM)Main point of contact and liaison for training, projects, operational improvement, and reporting. | Add-on | Add-on | Add-on | Add-on |
Deliver answers to common questions and solve customer problems quickly with an intelligent virtual agent.
Pre-built integrations with leading CRM solutions - Salesforce, ServiceNow, Oracle, Microsoft, and Zendesk, that empower agents and supervisors with rich customer data.
Real-time dashboards and wallboards that provides holistic reporting from all your systems.
