Benefits of CPaaS: Past, Present & Future
The challenges faced when trying to use communications platforms are not new but have been accentuated with the rise of CPaaS.
A unified cloud platform for Microsoft Teams with cutting-edge telephony and contact center features. Pacific Bell is the industry leader in advanced communications for Teams, trusted by thousands of individuals and hundreds of businesses worldwide.
| Salient Features | Pacific Bell | Other Direct Routing Solutions |
|---|---|---|
| Free worldwide calling for Microsoft Teams. | ✔ | ✕ |
| Cloud contact center approved by Microsoft Teams. | ✔ | ✕ |
| For Microsoft Teams, cutting-edge telephony and contact center analytics. | ✔ | ✕ |
| Microsoft Teams is supported by pre-built connections for the most popular CRM and business productivity apps. | ✔ | ✕ |
| Teams' ability to send and receive SMS, MMS, and faxes. | ✔ | ✕ |
| Self-service is available to Pacific Bell Phone settings. | ✔ | ✕ |
Microsoft Teams is the most liked platform for employee collaboration in businesses throughout the world.
Teams users are able to place and receive international calls directly from the Teams dialer, all because of Pacific Bell
Your contact center staff shouldn’t need to become proficient in a different communication system.
Calls are routed directly to Teams-powered support employees when they come into a Pacific Bell Contact Center, which enhances customer service and supports omnichannel interactions, call recording, and more.
The quality and connectivity of calls shouldn’t end at the border. With phone numbers in more than 100 countries, Pacific Bell offers crystal-clear calls, unlimited calling plans in 47 countries, and full PSTN replacement in 50 countries.
It’s not surprising that Pacific Bell has been named a leader in Gartner’s UCaaS Magic Quadrant for ten years running.
Reap the advantages of a direct routing system, especially for Microsoft Teams. Explore the best plans according to your business requirements that have reliable features.
| Essential1 Year | Essential2 Years | Essential3 Years | |
|---|---|---|---|
| 1-4 | $287.40 | $287.40 | $287.40 |
| 5-19 | $263.40 | $263.40 | $263.40 |
| 20-99 | $227.40 | $227.40 | $227.40 |
| 100+ | $215.40 | $215.40 | $215.40 |
| EssentialMTM | Essential1 Year | Essential2 Years | Essential3 Years | |
|---|---|---|---|---|
| 1-4 | $30.95 | $28.95 | $26.95 | $25.95 |
| 5-19 | $29.95 | $27.95 | $25.95 | $23.95 |
| 20-99 | $25.95 | $23.95 | $21.95 | $29.95 |
| 100+ | $24.95 | $22.95 | $20.95 | $18.95 |
| Professional1 Year | Professional2 Years | Professional3 Years | |
|---|---|---|---|
| 1-4 | $335.40 | $335.40 | $335.40 |
| 5-19 | $311.40 | $311.40 | $311.40 |
| 20-99 | $275.40 | $275.40 | $275.40 |
| 100+ | $263.40 | $263.40 | $263.40 |
| ProfessionalMTM | Professional1 Year | Professional2 Years | Professional3 Years | |
|---|---|---|---|---|
| 1-4 | $35.95 | $33.95 | $31.95 | $29.95 |
| 5-19 | $33.95 | $31.95 | $29.95 | $27.95 |
| 20-99 | $30.95 | $28.95 | $26.95 | $24.95 |
| 100+ | $29.95 | $27.95 | $25.95 | $23.95 |
Everything in Essential, PLUS:
| Enterprise1 Year | Enterprise2 Years | Enterprise3 Years | |
|---|---|---|---|
| 1-4 | $455.40 | $455.40 | $455.40 |
| 5-19 | $431.40 | $431.40 | $431.40 |
| 20-99 | $395.40 | $395.40 | $395.40 |
| 100+ | $383.40 | $383.40 | $383.40 |
| EnterpriseMTM | Enterprise1 Year | Enterprise2 Years | Enterprise3 Years | |
|---|---|---|---|---|
| 1-4 | $45.95 | $43.95 | $41.95 | $39.95 |
| 5-19 | $43.95 | $41.95 | $39.95 | $37.95 |
| 20-99 | $40.95 | $38.95 | $36.95 | $34.95 |
| 100+ | $39.95 | $37.95 | $35.95 | $33.95 |
Everything in Professional, PLUS:
Everything in Enterprise, PLUS:
