Benefits of CPaaS: Past, Present & Future
The challenges faced when trying to use communications platforms are not new but have been accentuated with the rise of CPaaS.
Providinge communication services you can trust
In addition to an end-to-end 99.999% uptime SLA covering uptime and call quality, Pacific Bell Business platform and associated intellectual property enable them to offer consistent end-user experiences over inconsistent networks.
High availability is a characteristic of all Pacific Bell Business systems. Our hardware and software systems, as well as our people and processes, are not only multi-redundant but also redundant with multiple redundancy and rerouting capabilities to prevent single points of failure. It is possible for even our data centers to fail over core call flow within <30 seconds. Power outages or Internet outages can be easily handled by your employees by plugging their laptops into their home networks and continuing to work. As a result, you can continue doing business and being accessible to customers no matter what disruption occurs.
As the company-wide program, I use the Pacific Bell program because it assists with call handling flow and allows us to go back and check previous work. Furthermore, Pacific Bell allows enough time between calls and for each call to be answered. The Pacific bell system also records exact call measurements and holds calls.
