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Contact center

Contact Center

With our powerful cloud contact center solution, businesses can seamlessly connect and collaborate with agents to deliver exceptional customer experiences that drive success.

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Secure, reliable, and easy

Maintain 99.999% uptime SLA for all agents while eliminating app confusion with a unified toolset.

Cooperative and engaging

Increase customer satisfaction and employee engagement by enhancing collaboration, engagement, and operational effectiveness.

Customer-oriented

Improve customer experiences through proactive, AI-powered self-service across all channels.

Adaptive analytics approach

Utilize collaborative tools, intelligent coaching, and timely feedback to activate agent potential.

Achieve faster and more accurate communication with omnichannel routing

Proactive self-service options, intelligent routing, and voice and digital channel support, will be able to keep up with changing customer expectations.
View Omnichannel Routing

Utilize Workforce Engagement Management to drive results

Creating a remarkable customer experience requires agents to be equipped with a powerful combination of tools.
View Workforce Engagement Management

Improve your contact center's efficiency and effectiveness with analytics

Optimize customer experiences by gaining complete visibility, capturing insights, and acting faster. Monitoring and managing your contact center is easier with customizable reports. A personalized dashboard highlights the status of critical performance metrics and alerts you to key trends, agent activities, and customer behavior.
View Contact Center Analytics

Lead with design to improve CX and boost agent engagement.

A design-led interface will be implemented for the agent interface. Users can seamlessly and effectively manage all customer interactions through a single interface that utilizes universally familiar and friendly consumer device design patterns.
View Agent Workspace

Make Your Way Integral

Embrace the power of Pacific Bell Business Dynamic Integration Framework for rapid integrations and endless possibilities

All-Inclusive Features

Inbound/Outbound

Provide seamless routing and customer service for all IB/OB interactions.
  • ACD
  • IVR
  • Dialer
  • Agent Workspace

Digital

Connect with customers through their preferred channel
  • Omnichannel Routing
  • Digital Channels
  • Processing of Payment

Automation/AI & Self-Service

Provide customers with intelligent solutions that enhance their experiences
  • Intelligent IVR
  • Virtual Agent

Integrations

Enhanced EX & CX possibilities with endless integration possibilities
  • Native CRM
  • CRM
  • Team Messaging
  • APIs

Analytics & Reporting

Observe your business from every angle.
  • Contact Center Analytics
  • Customer Experience Analytics
  • Surveys

Workforce Engagement Management

Utilize intelligent insight to activate agent potential
  • Workforce Management
  • Quality Management / Coaching
  • Text & Speech Analytics
  • Screen and Call Recording

Quality and Support You Can Rely On

99.999% SLA is Guaranteed

UCaaS and CCaaS users benefit from the first platform-wide uptime guarantee.

Global Support 24x7

You can reach us via email, phone, or chat 24 hours a day.

Worldwide Locations/Regions

Our public and private data center locations offer local data residency, reliability, and quality of service.

Download Datasheet

Compliance and security

Pacific Bell Business supports compliance standards and initiatives at more organizations

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Pricing and Plans

Call center solution is available as a standalone plan or as part of a communications package.

Small business phone system

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$15
user/month
Our Features
  • Voice, Video and Messaging in one app
  • Unlimited calling in the US and Canada
  • Auto-attendant, intelligent call routing, music on hold & voice mail
See all features

Voice, video and chat for teams

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$24
user/month
Our Features
  • Voice, Video and Messaging in one app
  • Unlimited calling in the US and Canada
  • Auto-attendant, intelligent call routing, music on hold & voice mail
See all features

Advanced call handling and analytics

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$44
user/month
Our Features
  • Voice, Video and Messaging in one app
  • Unlimited calling in the US and Canada
  • Auto-attendant, intelligent call routing, music on hold & voice mail
See all features

Choose a Plan

We have a plan for everyone with every budget. We will customize the services to your requirements.

Essential

Phone, Message

$18.95
/user/month
Essential1 Year Essential2 Years Essential3 Years
1-4 $287.40 $287.40 $287.40
5-19 $263.40 $263.40 $263.40
20-99 $227.40 $227.40 $227.40
100+ $215.40 $215.40 $215.40
EssentialMTM Essential1 Year Essential2 Years Essential3 Years
1-4 $30.95 $28.95 $26.95 $25.95
5-19 $29.95 $27.95 $25.95 $23.95
20-99 $25.95 $23.95 $21.95 $29.95
100+ $24.95 $22.95 $20.95 $18.95
Request Quote Get a Demo
  • Phone
  • Voicemail
  • Team Messaging
  • Unlimited Calls US & Canada
Most Popular
Professional

Phone, Message, Video

$22.95
/user/month
Professional1 Year Professional2 Years Professional3 Years
1-4 $335.40 $335.40 $335.40
5-19 $311.40 $311.40 $311.40
20-99 $275.40 $275.40 $275.40
100+ $263.40 $263.40 $263.40
ProfessionalMTM Professional1 Year Professional2 Years Professional3 Years
1-4 $35.95 $33.95 $31.95 $29.95
5-19 $33.95 $31.95 $29.95 $27.95
20-99 $30.95 $28.95 $26.95 $24.95
100+ $29.95 $27.95 $25.95 $23.95
Request Quote Get a Demo

Everything in Essential, PLUS:

  • Fax
  • Call Menu
  • Analytics Reporting
  • SMS/MMS Texting
  • Auto Attendant
Best Value
Enterprise

Phone, Message, Video, Open API

$32.95
/user/month
Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $455.40 $455.40 $455.40
5-19 $431.40 $431.40 $431.40
20-99 $395.40 $395.40 $395.40
100+ $383.40 $383.40 $383.40
EnterpriseMTM Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $45.95 $43.95 $41.95 $39.95
5-19 $43.95 $41.95 $39.95 $37.95
20-99 $40.95 $38.95 $36.95 $34.95
100+ $39.95 $37.95 $35.95 $33.95
Request Quote Get a Demo

Everything in Professional, PLUS:

  • Auto Call Recording
  • Multi-Site Administration
  • Custom Integrations CRM/API
  • Voicemail Transcription
  • Real-time Analytics
Contact Center

Phone, Message, Video, Omnichannel with Workforce Engagement Management

Starting at $74.95
/user/month
Request Quote Get a Demo

Everything in Enterprise, PLUS:

  • Channels - Voice, SMS, WebChat, Email
  • Customizable Reports
  • Advanced Agent Experince
  • Quality Management
  • Speech Analytics

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Take your business to the next level with our cloud-based communication solutions

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