Become A Partner
The Pacific Bell Business Partner Program presents a complete range of services for your clientele, along with unparalleled service and post-sales support aimed at boosting your profitability and ensuring continuous revenue streams.
Your success is our success!
Partners paid 14% – 20% of customer bill per month
Commission Structure:
Commissions are calculated based on a percentage of the end user’s actual collected monthly billing, which includes discounted local line charges, charges for usage, and service order charges. This calculation excludes items listed in the “Not Paid On” list below.
Commissions for Wireless Voice, Stand-alone SD-WAN Services, and Stand-alone Monitoring Services are based on ICB (Individual Contracted Billing).
Any non-standard pricing will result in a corresponding reduction in Partner residual commissions by the same percentage.
For Premier Account Customer Service, such as the Pacific Bell project team, there is a 1% reduction in the commission rate.
Pacific Bell reserves the right to decrease the percentage of any or all customer discounts for end users. In the event of such a decrease, Pacific Bell has the right to freeze or indefinitely reduce the percentage of commission payable to the Partner. Partners will be notified if their commission percentage is frozen by Pacific Bell.
Commissions Payment Policy:
Pacific Bell disburses commissions following the completion of collections.
Master Agents and Partners are required to raise commission disputes within 90 days from the initial commission payment or the expected payment date. Please direct inquiries to us before the 80-day mark.
If a customer order is canceled or disconnected within the first one hundred eighty (180) days of order acceptance, 100% of the commissions paid will be charged back to the Partner.
Items Not Eligible for Commissions:
Hardware/software components for Monitoring Services and Monitoring SD-WAN Services provided on Pacific Bell’s managed platform do not accrue commissions. (Pacific Bell provides these components to the customer at no charge.)
Hardware/software for stand-alone SD-WAN and stand-alone Monitoring Services that do not include Pacific Bell’s managed platform are not eligible for compensation. Pacific Bell will notify the Partner upon request for a quote.
Regulatory fees/charges and taxes, including but not limited to EUCL and LNP charges, federal, state, or local taxes, and any fee or surcharge mandated by law to be collected by Pacific Bell.
Customer credits and discounts.
Loops are not considered a commissionable element of POTS service.
Resales: Partners will not receive any commission on lines for which Pacific Bell provides services on a resale platform. This applies to lines that are on a resale platform at the time of provisioning by Pacific Bell and lines that are later converted from a wholesale platform to a resale platform, starting from the date of such conversion.
Residential services.
Insurance Guidelines:
When representing Pacific Bell to end users, Partners are advised to secure the following insurance coverage from reputable insurers:
Worker’s Compensation Policy: Maintain a worker’s compensation policy with coverage amounts as mandated by law.
Comprehensive General Liability Insurance: Obtain a comprehensive general liability insurance policy covering claims for bodily and personal injury, death, or property damage related to the operation of your business. The policy should have a minimum coverage of $1,000,000 per occurrence and $2,000,000 aggregate.
Payment Schedule:
This chart outlines the inclusion dates for Pacific Bell’s billings in specific commission runs, the dates for direct deposits of commission checks, and the expected arrival dates for paper commission checks.
It provides anticipated timelines for receiving payments from Pacific Bell for each billing month throughout the year.
Pacific Bell Billing Month | Commission Run Month | Direct Deposit | Anticipated Check Arrival Date |
Paid after customer pays | January | Paid 02/01/2024 | 02/08/2024 |
Paid after customer pays | February | Paid 03/01/2024 | 03/08/2024 |
Paid after customer pays | March | Paid 04/01/2024 | 04/08/2024 |
Paid after customer pays | April | Paid 05/01/2024 | 05/08/2024 |
Paid after customer pays | May | Paid 06/03/2024 | 06/10/2024 |
Paid after customer pays | June | Paid 07/01/2024 | 07/08/2024 |
Paid after customer pays | July | Paid 08/01/2024 | 08/08/2024 |
Paid after customer pays | August | Paid 09/02/2024 | 09/09/2024 |
Paid after customer pays | September | Paid 10/01/2024 | 10/08/2024 |
Paid after customer pays | October | Paid 11/01/2024 | 11/08/2024 |
Paid after customer pays | November | Paid 12/02/2024 | 12/09/2024 |
Paid after customer pays | December | Paid 01/01/2025 | 12/31/2024 |
Renewals:
Do commissions end at the end of the term?
No.
Can we renew an existing customer (not sold by us) who is not under term & renew commissions?
Yes, under Individual Contracted Billing (ICB).
If so, what are the requirements:
Partners receive commissions on new logo accounts for the entire duration of the customer’s billing with Pacific Bell, encompassing renewed contracts and additional services requested by the client through Pacific Bell support or development personnel.
In cases where a direct representative engages with an existing partner client, all revenue is assigned to the partner. If the client informs that they no longer use the partner’s services, Pacific Bell Channels will notify the partner to determine the best course of action.
Pacific Bell is interested in account growth. If a partner engages an existing Pacific Bell client not initially brought in by them and identifies an opportunity to expand the account, it must be communicated to Pacific Bell Channels. The Channels team will confidentially advise the partner on the feasibility and requirements of upselling, compensating the partner for new revenue generated.
Partners are compensated on new logo clients for the customer’s entire lifecycle, including revenues added by Pacific Bell support or development personnel. If a client initiates a bid process without the partner’s involvement, Pacific Bell Channels will inform the partner immediately, taking necessary actions to retain the client as a Pacific Bell customer.
Note: The scenarios provided do not cover all potential situations. Pacific Bell Channels is dedicated to preserving and growing partner accounts, addressing any issues that may jeopardize a mutual customer’s business promptly.
Can we add services/upgrade existing services for customers not originally sold by us:
No.
Chargeback Policy:
Pacific Bell implements a chargeback policy for invoices that remain uncollected. For specific details regarding this policy, please reach out to your Master Agent.
Channel Integration Program:
Does Pacific Bell offer a channel integration and/or teaming program?
– Yes.
Program Summary:
– Partners receive compensation for new logo accounts for the entire duration of the customer’s billing with Pacific Bell, encompassing renewed contracts and additional services initiated by client requests to Pacific Bell support or development personnel.
– If a direct representative engages with an existing partner client, all revenue is allocated to the partner. In the event that a client communicates no longer utilizing the partner’s services, Pacific Bell Channels will advise the partner to determine the best course of action.
– Pacific Bell is keen on account growth. Should a partner engage an existing Pacific Bell client not originally brought in by them and identify an opportunity to expand the account, it must be communicated to Pacific Bell Channels. The Channels team will confidentially advise the partner on the feasibility and requirements of upselling, compensating the partner for new revenue generated through the existing account.
– Partners are compensated for new logo clients for the customer’s entire lifecycle, and all revenues, including those added by Pacific Bell support or development personnel, are commissioned to the partner. If a client initiates a bid process without the partner’s ongoing involvement, Pacific Bell Channels will promptly advise the partner, taking necessary actions to retain the client as a Pacific Bell customer.
– Note: The scenarios provided do not cover every possible situation. Pacific Bell Channels is dedicated to maintaining and growing all partner accounts while supporting relationships with end-users. Any scenario that poses a risk to a mutual customer’s business will be promptly communicated to the partner as soon as recognized by Pacific Bell Channels.
Impact on Commissions:
– Varies on an individual case basis.
Customer of Record Policy:
Can a Sales Agent be listed as the Customer of Record?
– No.
Rules:
– Not Applicable (N/A).
Local Loop:
Does Pacific Bell provide commissions on local loops?
– Yes.
Commissions are available on the following products:
– T1, PRI, Data Circuits
Commission Percentage:
– Standard
Rules of Engagement:
Customer Wins with First Ink:
– The partner secures the win if they have registered the deal and provided a quote to the Pacific Bell Channels team. Utilizing an existing quote from another Pacific Bell entity, whether direct sales or partner, without involving the Pacific Bell Channels team to confirm eligibility for working the engagement will not be accepted.
Right to Customer:
– Identifying any potential engagement to the Pacific Bell Channels team enables them to confirm that the partner holds the right to sell into that prospect.
