Adaptable Cloud Phone System for Your Business

Pacific Bell Business services provide our customers with a secure, and scalable cloud environment to help build customer-oriented communication.

Meet Agent Workspace

Improve agent efficiency, settle issues faster, and get more visibility on arising issues with our Contact Center platform. We reimagined the agent experience to give your customers a seamless experience.

Introducing Speach Analytics

Our Speach Analytics add-on is simple to use, customizable and integrates with automated workflows. Customer interactions are automatically transcribed providing you with an easy-to-use speech analytics solution with ready-to-use reports. Conversation insights provide you with information on keyword searches and topic trends.

Decades of

Industry Experience

100K + Businesses

on this platform

99.99

Uptime

SMB

to Enterprise Contact Center

The Pacific Bell Business Communication Platform

Power your agile business with unified customer and employee experiences.
Contact Center

Our cloud communication platform consolidates all the call center activities. Give your managers and team leaders complete visibility of the call center operations.

Team Chats

Our cloud-based communication services give your team the collaboration tools they need to stay in touch from every location. Connect your external and internal teams instantly with our business chats.

Video Meetings

Implement cloud-based video meetings at reduced cost and increased efficiency. Enjoy high-quality videos and audio in your meetings.

Business Phone

Improve scalability, reduced costs, and enhance customer experience with VoIP business phones. Invest in cloud-based communication services with smarter phones that make it easy to interact with customers, and employees.

Why Pacific Bell Business?

Secure and Compliant

Our cloud networks have network security and encrypted servers to keep your conversations and data safe. The layers of encryption such as two-factor authentication and digital identifications increases the security of our cloud services.

Global Reliability

Our cloud technology will Improve your customer expectation and service. The cloud communication platform enables you to provide high services and makes connectivity failsafe.

Intelligence everywhere

With our cloud-based communication services, you can leverage the potential AI (artificial intelligence). Give your customer quick responses and resolutions to their issue using intelligent systems.

Integrate freely

Stay in touch with customers across multiple channels. Pacific Bell cloud solutions make it possible to integrate multiple channels and can be accessed from different devices.

Unlimited scalability

Reduce business downtime and scale your processes as needs arise. Our cloud communication will ensure seamless business operation during peak hours.

Open Integration Framework

Now you can seamlessly connect business and CRM apps with contact centers, business phones, chats, & video meetings. Our integrated system helps boost your productivity while you focus on enhancing your business.

Microsoft Teams

Salesforce

Google Workspace

Zendesk

Okto

Freshdesk

Hubspot

Pacific Bell Business Collaborating with Microsoft Teams

Pacific Bell Business Voice for Microsoft enhances connectivity as it offers a diverse plethora of calling options in different countries across the globe. In addition, our Microsoft-certified contact center for Teams connects agents & the team in a hassle-free manner.

Basic Get started with our basic plan
$100/year Starting at $24.5 /month
  • Feedback System
  • Social Integration
  • Push Notifications
  • Relevant App Content
  • Log-in via Social Media
Startup Get started with our startup plan

$300/year Starting at $24.5 /month

  • Feedback System
  • Social Integration
  • Push Notifications
  • Relevant App Content
  • Log-in via Social Media
Mega Get started with our mega plan
$500/year Starting at $24.5 /month
  • Feedback System
  • Social Integration
  • Push Notifications
  • Relevant App Content
  • Log-in via Social Media

Choose a Plan

We have a plan for everyone with every budget. We will customize the services to your requirements.

Choose a Plan

We have a plan for everyone with every budget. We will customize the services to your requirements.

Guaranteed 25% to 40% Savings from Current Bill

Essential

Phone, Message

$18.95
/user/month
Essential1 Year Essential2 Years Essential3 Years
1-4 $287.40 $287.40 $287.40
5-19 $263.40 $263.40 $263.40
20-99 $227.40 $227.40 $227.40
100+ $215.40 $215.40 $215.40
EssentialMTM Essential1 Year Essential2 Years Essential3 Years
1-4 $30.95 $28.95 $26.95 $25.95
5-19 $29.95 $27.95 $25.95 $23.95
20-99 $25.95 $23.95 $21.95 $29.95
100+ $24.95 $22.95 $20.95 $18.95
  • Phone
  • Voicemail
  • Team Messaging
  • Unlimited Calls US & Canada
Professional

Phone, Message, Video

$22.95
/user/month
Professional1 Year Professional2 Years Professional3 Years
1-4 $335.40 $335.40 $335.40
5-19 $311.40 $311.40 $311.40
20-99 $275.40 $275.40 $275.40
100+ $263.40 $263.40 $263.40
ProfessionalMTM Professional1 Year Professional2 Years Professional3 Years
1-4 $35.95 $33.95 $31.95 $29.95
5-19 $33.95 $31.95 $29.95 $27.95
20-99 $30.95 $28.95 $26.95 $24.95
100+ $29.95 $27.95 $25.95 $23.95

Everything in Essential, PLUS:

  • Fax
  • Call Menu
  • Analytics Reporting
  • SMS/MMS Texting
  • Auto Attendant
Enterprise

Phone, Message, Video, Open API

$32.95
/user/month
Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $455.40 $455.40 $455.40
5-19 $431.40 $431.40 $431.40
20-99 $395.40 $395.40 $395.40
100+ $383.40 $383.40 $383.40
EnterpriseMTM Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $45.95 $43.95 $41.95 $39.95
5-19 $43.95 $41.95 $39.95 $37.95
20-99 $40.95 $38.95 $36.95 $34.95
100+ $39.95 $37.95 $35.95 $33.95

Everything in Professional, PLUS:

  • Auto Call Recording
  • Multi-Site Administration
  • Custom Integrations CRM/API
  • Voicemail Transcription
  • Real-time Analytics
Contact Center

Phone, Message, Video, Omnichannel with Workforce Engagement Management

Starting at $74.99
/user/month

Everything in Enterprise, PLUS:

  • Channels - Voice, SMS, WebChat, Email
  • Customizable Reports
  • Advanced Agent Experince
  • Quality Management
  • Speech Analytics

Request a Quote

Take your business to the next level with our cloud-based communication solutions

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    800-722-9128

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