Improve agent efficiency, settle issues faster, and get more visibility on arising issues with our contact center
A unified cloud communications solution tailored for the manufacturing industry, linking executive offices, production floors, suppliers, distributors, and customer support centers. Enhancing supply chain transparency and operational effectiveness while aligning with sustainability objectives.
Global experience with consistency
Participant limit of 500, unlimited streaming
Unified experience across mobile and desktop apps
A complete cloud-based contact center solution
By using Pacific Bell patented technology, communications are automatically routed to the nearest data center to address communications challenges such as connectivity problems, audio or video quality problems, and outages.
Connectivity centers of the highest quality
Providing failover coverage across POPs
POP failover coverage
6 locations with follow-the-sun support
Video, voice, and team chat for contact centers
Manage and deploy all sites and users globally
Get a real-time view of the entire estate
Security, privacy, and data protection
Easily generate activity reports with one click
Insight into call center activity in real time
Routine calls can be managed by virtual agents
Automating with advanced insights