Privacy Policy

Pacific Bell Business is a communications company offering a variety of services to help businesses grow faster. Pacific Bell Business does business in the United States as Pacific Bell, Inc. (“Pacific Bell Business”). This Privacy Notice sets forth details regarding the information Pacific Bell Business collects from its Users, and from those who visit our website (www.PacificBell.com).

Definitions

As used in this Privacy Policy, the below terms have the following meanings:

The information we collect

In most cases, Pacific Bell Business collects Personal Data directly from the User. When you inquire about Pacific Bell Business services, we will collect your name, your business title, your business contact information (email, phone number, and address), your IP address(es), and browser information.

When you use the “Submit a ticket” form located on the “Contact Us” page on our website, we ask you to provide us with your first and last name, your email address, your contact phone number, and your Pacific Bell Business account or phone number, as well as the details about your issue/request. If you use the “live chat” feature, we request your first and last name, your email address, and your contact phone number, as well as details about your request. We also record your IP address for web analytics to improve our product and experience. When you submit a request to receive Pacific Bell Business newsletter or marketing materials, we will Process your email address.

We may also Process Personal Data that we receive from third parties. When we receive Personal Data from a third party, we will let you know to the extent required by applicable laws or regulations.

Why we Process and how we use Personal Data

We Process your Personal Data at your request and with your consent to allow you to determine whether to contract for our products or services, and to allow us to troubleshoot issues you are having and respond to your inquiries.

When you purchase products or services from Pacific Bell Business, or when you sign up to receive Pacific Bell Business newsletter or marketing communications, we may contact you regarding similar services or products that we believe may be of interest to you. You may opt out of such communications at any time by clicking on the unsubscribe link located in the email from us.

We may use your Personal Data for a variety of other legitimate business interests, including:

You are under no statutory or contractual obligation to provide Personal Data to Pacific Bell Business. However, if you do not provide certain information, we may not be able to enter into a business agreement with you or process your request for assistance.

With whom we share Personal Data

Pacific Bell employees: Your Personal Data is shared internally among Pacific Bell Inc employees, as is appropriate to allow us to serve your business needs and respond to your requests. Pacific Bell Business customer support centers are located in the United States, Mexico, Ukraine, and possibly other locations where our customer support team is remotely located. If you reach out to Pacific Bell Business support centers, your Personal Data will be processed in one of those locations. While different locations have different laws regulating the treatment of personal information, Pacific Bell, Inc. has policies and/or contracts in place requiring that any Personal Data shared with Pacific Bell Business employees located outside of the United States be provided the same level of protection as if that Personal Data were processed in the United States.

Others working for us: We may share your information with service providers who help us run our business, including hosting our sites, delivering our emails and marketing communications to you, analyzing the data we collect, helping us with sales attribution (e.g., to see if we showed you an ad on a platform site and then you bought a product from us) and sending you the products and services you requested. We also share your information with lawyers, auditors, consultants, information technology and security firms, and others who provide services to us. We share only the personal information needed for these companies to complete the tasks we request. They are required to protect your information in the same way we do and will not share it or use it for any other purpose than to provide us services.

Other third parties:

Pacific Bell Inc does not sell or share Personal Data with third parties for marketing purposes

How we protect your Personal Data

We take the security of your data very seriously. We have established electronic and administrative safeguards, including data encryption and restricted personnel access, designed to secure the Personal Data we collect, to prevent unauthorized access to or disclosure of that information, and to ensure it is used appropriately. We also have internal policies and measures in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed by anyone other than employees of Pacific Bell Inc and the above-discussed third parties in the proper performance of their duties. These policies and measures are regularly reviewed and updated as appropriate.

Although we strive to keep your Personal Data secure, no security measures are absolute, and we cannot guarantee that your Personal Data will never be disclosed in a manner inconsistent with this Policy (for example, as the result of unauthorized acts by third parties that violate the law or this Policy). We will make reasonable attempts to notify you if we determine that Pacific Bell Business has experienced a Personal Data Breach, unless we are not required to do so under Applicable Law.

Automated Processing

Pacific Bell Business uses data and information about you to make relevant suggestions to you and others. We use the information and data that you provide and that we have about Users to make recommendations or provide guidance as far as customer sentiment that may be useful to you. For example, we use data and information about you and information that you provide to us to let you know how your customers are feeling about you.

Where we store and how long we retain Personal Data

Your Personal Data will be stored in a variety of places, including Pacific Bell Business IT systems. Pacific Bell Business will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Pacific Bell, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Account Set-Up

When selecting usernames and passwords for Pacific Bell Business accounts, you should choose words or characters that are not obvious. Likewise, you should always keep Personal Information such as account numbers, usernames, passwords or similar information in a secure place and not share the information with others.

Third Party API Integration

Pacific Bell Business products allow for the integration with third party Application Programming Interfaces (API) in order to provide consolidated communications through our platform. These APIs include those provided by Google and Microsoft. Integration with third party APIs is always optional and can be disconnected at any time, though some features within Pacific Bell Business will be limited without this integration. Please note also: the process of accessing your Google and Microsoft accounts is configured through the use of OAuth to ensure that at no time does Pacific Bell Business have access to your password for these services.

Pacific Bell Business use and transfer to any other app of information received from Google will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Calendar Integration

You can connect the Pacific Bell Business platform with your calendar to make scheduling easier and more efficient. There are two types of calendars: online and offline. Online calendars like Google and Microsoft 365 calendar are always available via their respective interfaces. With your permission, Pacific Bell Business can store certain calendar data temporarily to improve performance (caching), modify Calendar events, upload files on your behalf to the Google Drive, and share Calendar information with other registered users of the Pacific Bell Business platform. In either case, calendar data on the Pacific Bell Business platform can be deleted at any time.

Email Integration

You can connect the Pacific Bell Business platform with email accounts provided by one or more external providers, including Microsoft and Gmail. We allow you to connect your Microsoft or Gmail account in Pacific Bell Business for the sole purpose of centralizing your communication channels in one place, making it easier to use email to communicate with your customers and to keep your emails organized along with other ways that you communicate with your customers, such as using Pacific Bell Business Voice, SMS/MMS, Video, or Chat. We will never use your Microsoft or Gmail account to send Pacific Bell Business marketing nor will we ever share your Microsoft or Gmail account with any entity outside of Pacific Bell Business. We may send Pacific Bell Business platform notifications if you have configured this as a preferred way to receive notifications outside of the Pacific Bell Business web and mobile applications. The integration with Microsoft or Gmail accounts can be disconnected at any time, and when disconnected, email content associated with these integrations will also be removed from our system within a reasonable time period required to process said data.

Your rights

You have certain rights in respect of your information. In particular, you may have a right of access and correction. If you wish to exercise these rights, please send an email to privacy@PacificBell.com or call us at 800-722-9128.

Important Information for Nevada Residents

Residents of the State of Nevada may opt out of the sale of their Personal Information. Pacific Bell Business does not, however, sell Personal Information of any person, including those under the age of 16.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy as necessary to reflect any changes we make and to satisfy legal requirements.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or to exercise your privacy rights please reach out to privacy@PacificBell.com.

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