Pacific Bell Team Chat

With Pacific Bell’s business chat, you can connect teams instantly. Get access to your contacts’ conversations, whether they’re in the same phone system or using a third-party application.

Assists team messaging in real-time

Seamless chat experience across mobile and desktop apps.
Users are automatically added from the company directory.
Integrates with popular team chat platforms, such as Slack.
Easily launch audio and video calls in a chat thread with a single click.

Specifications

1:1 Real-time messaging

Send and receive messages and files between users in the global directory of your company.

Team messaging

Send messages to groups and share files in public or private rooms with group chat functionality.

File exchange

Files and documents can be shared across 1:1 and group chat rooms.

Enhanced access

Choose between public, invite-only, and private chat rooms. Subsets of users can even be restricted.

Team chat

Streamline your team’s communications

The Pacific Bell Business Work platforms make it easier for you to manage all your projects and team conversations in one place. Easily create a private room, find a public room, or follow topics in a group chat room from anywhere and on any device.

Bringing everyone together

Instant access for everyone in your company
Connect directly to your global directory. Access is available immediately to everyone, regardless of their location, with automatic sync with your identity and authentication tool.

Be engaged

A one-click voice or video call is at your fingertips from Pacific Bell Business Work.

You can now communicate via voice or video instead of chat. All your tools should work together and be accessible from one place so that you can spend more time working on moving the project forward.

Global messaging

By using Pacific Bell Business, you can collaborate with teams that use different apps by sharing content across apps.
Using Pacific Bell Business, you can connect Pacific Bell Business rooms with channels and rooms in another chat app to chat and share content in real time.

Pacific Bell Business Work Apps

Messages, voice, and video are all in one app. Get in touch with colleagues from anywhere, on any device, by making and receiving calls, attending video meetings, and chatting in real-time.

Highlights of Pacific Bell Business Open Communications Platform:

Summer 2022 to Winter 2023

Get a glimpse of what’s new in the Pacific Bell Business Open Communications Platform. Check out our Summer 2022 to Winter 2023 release to see what’s new!

Services & Support

Training

We offer training for improved learning and development of the employees of your company.

Assistance

We understand your support queries and try to resolve them as soon as possible.

Expert services

We aim at delivering professional consultation & implementation services across the globe.

Customer Success

Trusted advisors to ensure a smooth Transition.

Pricing and Plans

Call center solution is available as a standalone plan or as part of a communications package.

Small business phone system

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$15
user/month
Our Features
  • Voice, Video and Messaging in one app
  • Unlimited calling in the US and Canada
  • Auto-attendant, intelligent call routing, music on hold & voice mail
See all features

Voice, video and chat for teams

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$24
user/month
Our Features
  • Voice, Video and Messaging in one app
  • Unlimited calling in the US and Canada
  • Auto-attendant, intelligent call routing, music on hold & voice mail
See all features

Advanced call handling and analytics

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$44
user/month
Our Features
  • Voice, Video and Messaging in one app
  • Unlimited calling in the US and Canada
  • Auto-attendant, intelligent call routing, music on hold & voice mail
See all features

Plans & Pricing

Call center solution is available as a standalone plan or as part of a communications package.

Essential

Phone, Message

$18.95
/user/month
Essential1 Year Essential2 Years Essential3 Years
1-4 $287.40 $287.40 $287.40
5-19 $263.40 $263.40 $263.40
20-99 $227.40 $227.40 $227.40
100+ $215.40 $215.40 $215.40
EssentialMTM Essential1 Year Essential2 Years Essential3 Years
1-4 $30.95 $28.95 $26.95 $25.95
5-19 $29.95 $27.95 $25.95 $23.95
20-99 $25.95 $23.95 $21.95 $29.95
100+ $24.95 $22.95 $20.95 $18.95
  • Phone
  • Voicemail
  • Team Messaging
  • Unlimited Calls US & Canada
Professional

Phone, Message, Video

$22.95
/user/month
Professional1 Year Professional2 Years Professional3 Years
1-4 $335.40 $335.40 $335.40
5-19 $311.40 $311.40 $311.40
20-99 $275.40 $275.40 $275.40
100+ $263.40 $263.40 $263.40
ProfessionalMTM Professional1 Year Professional2 Years Professional3 Years
1-4 $35.95 $33.95 $31.95 $29.95
5-19 $33.95 $31.95 $29.95 $27.95
20-99 $30.95 $28.95 $26.95 $24.95
100+ $29.95 $27.95 $25.95 $23.95

Everything in Essential, PLUS:

  • Fax
  • Call Menu
  • Analytics Reporting
  • SMS/MMS Texting
  • Auto Attendant
Enterprise

Phone, Message, Video, Open API

$32.95
/user/month
Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $455.40 $455.40 $455.40
5-19 $431.40 $431.40 $431.40
20-99 $395.40 $395.40 $395.40
100+ $383.40 $383.40 $383.40
EnterpriseMTM Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $45.95 $43.95 $41.95 $39.95
5-19 $43.95 $41.95 $39.95 $37.95
20-99 $40.95 $38.95 $36.95 $34.95
100+ $39.95 $37.95 $35.95 $33.95

Everything in Professional, PLUS:

  • Auto Call Recording
  • Multi-Site Administration
  • Custom Integrations CRM/API
  • Voicemail Transcription
  • Real-time Analytics
Contact Center

Phone, Message, Video, Omnichannel with Workforce Engagement Management

Starting at $74.95
/user/month

Everything in Enterprise, PLUS:

  • Channels - Voice, SMS, WebChat, Email
  • Customizable Reports
  • Advanced Agent Experince
  • Quality Management
  • Speech Analytics

Blogs

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Take your business to the next level with our cloud-based communication solutions

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