Pacific Bell, All your Security under one roof

Give your customers the assurance they need with reliable and secure solutions that add extra layers of security.

Highlighted case studies

Characteristics for security and authentication

Two-factor authentication can be accomplished by sending personalized one-time passwords (OTPs) to authenticate users and avoid attacks. Know more
Reduce drop-off rates and increase conversions by enabling quick and seamless verification via video calls. Know more
Make sure customer privacy is prioritized with call masking, which keeps phone numbers and personal information private. Know more
By delivering sensitive data over voice messages, fraudsters will not be able to track it, and people with visual impairments and disabilities can be reached as well. Know more

Tools required to meet the demands of modern business

Pacific Bell Connect lets you reach customers without integrating APIs

With this tool, one can manage SMS, Voice Messages, Chat Apps, and Video Interaction metrics in one place.

Developer Resources

Step-by-step guides and API references are available in the Pacific Bell Developer Hub. Embrace the possibilities.

Customer experiences are evolving into a new era of personalization

Better prices – or a better product – are no longer enough to gain an advantage over your competition. The customer has come to expect tailored offers and personalized service.

“With Pacific Bell’s SMS API, we are now better able to communicate with our customers without worrying about connectivity or developing many of the functions ourselves.”

Mike Drogban, Program Director of Code Tech

Plans & Pricing

Call center solution is available as a standalone plan or as part of a communications package.

Essential

Phone, Message

$18.95
/user/month
Essential1 Year Essential2 Years Essential3 Years
1-4 $287.40 $287.40 $287.40
5-19 $263.40 $263.40 $263.40
20-99 $227.40 $227.40 $227.40
100+ $215.40 $215.40 $215.40
EssentialMTM Essential1 Year Essential2 Years Essential3 Years
1-4 $30.95 $28.95 $26.95 $25.95
5-19 $29.95 $27.95 $25.95 $23.95
20-99 $25.95 $23.95 $21.95 $29.95
100+ $24.95 $22.95 $20.95 $18.95
  • Phone
  • Voicemail
  • Team Messaging
  • Unlimited Calls US & Canada
Professional

Phone, Message, Video

$22.95
/user/month
Professional1 Year Professional2 Years Professional3 Years
1-4 $335.40 $335.40 $335.40
5-19 $311.40 $311.40 $311.40
20-99 $275.40 $275.40 $275.40
100+ $263.40 $263.40 $263.40
ProfessionalMTM Professional1 Year Professional2 Years Professional3 Years
1-4 $35.95 $33.95 $31.95 $29.95
5-19 $33.95 $31.95 $29.95 $27.95
20-99 $30.95 $28.95 $26.95 $24.95
100+ $29.95 $27.95 $25.95 $23.95

Everything in Essential, PLUS:

  • Fax
  • Call Menu
  • Analytics Reporting
  • SMS/MMS Texting
  • Auto Attendant
Enterprise

Phone, Message, Video, Open API

$32.95
/user/month
Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $455.40 $455.40 $455.40
5-19 $431.40 $431.40 $431.40
20-99 $395.40 $395.40 $395.40
100+ $383.40 $383.40 $383.40
EnterpriseMTM Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $45.95 $43.95 $41.95 $39.95
5-19 $43.95 $41.95 $39.95 $37.95
20-99 $40.95 $38.95 $36.95 $34.95
100+ $39.95 $37.95 $35.95 $33.95

Everything in Professional, PLUS:

  • Auto Call Recording
  • Multi-Site Administration
  • Custom Integrations CRM/API
  • Voicemail Transcription
  • Real-time Analytics
Contact Center

Phone, Message, Video, Omnichannel with Workforce Engagement Management

Starting at $74.95
/user/month

Everything in Enterprise, PLUS:

  • Channels - Voice, SMS, WebChat, Email
  • Customizable Reports
  • Advanced Agent Experince
  • Quality Management
  • Speech Analytics

Blogs

Request a Quote

Take your business to the next level with our cloud-based communication solutions

  • Receive Your Quote Now

    800-722-9128

    Discuss your needs with an expert

    Chat with sales Get a Demo Schedule a Meeting

    Know your savings within seconds

    ROI Tool

    Need any help?

    Get Support