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Customer Experience

Customer Experience Enhancement Solutions

Customer experiences that are relevant and personalized are delivering outsized returns for companies. Customer experience analytics, provided by Pacific Bell, show you where to focus your efforts to refine and enhance the overall customer journey.

Featured case studies

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Features to enhance customer experience

Get connected and collaborate anywhere, anytime with the mobile app so you’re always available to your customers. No matter what device you use, present the company identity at all times. Read more
With BluWyre, you can easily create unique brand experiences that increase customer engagement and satisfaction by using SMS, ChatApp, Video Interaction, or Voice APIs. Read more
Learn more about your customers’ journeys and maximize their experience by utilizing these insights. Read more
Analyze customer feedback and address areas of concern to improve CSAT.

Tools required to meet the demands of modern business

Create a brand interaction experience that is unique to your brand

You can easily create brand-new experiences that increase customer loyalty and engagement by combining SMS with the rich media capabilities of chat apps, video interaction, and text-to-speech APIs.

Learn from data and insights

Take a closer look at your company’s performance than ever before. Make sure to point out conditions that will likely generate complaints, such as excessive transfers or long hold times. Find out how many direct agents calls, repeat calls, and callbacks there are.

Enhance growth through feedback

Obtain actionable intelligence from customer input. You can offer customers the option of providing direct feedback. You can then identify common threads and opportunities for boosting customers’ satisfaction by analyzing the feedback that you received post-call.

Improve customer engagement

By collecting and analyzing interactions, you can make better decisions and provide customers with faster, more relevant responses. With Pacific Bell Speech Analytics, you can quickly understand customer sentiments based on 100% of your customer calls.

Let us help you elevate your business to the next level.

Upgrade to Enterprise annual & unlock savings of up to 30% on the leading unified communications platform.

Essential

Phone, Message

$18.95
/user/month
Essential1 Year Essential2 Years Essential3 Years
1-4 $287.40 $287.40 $287.40
5-19 $263.40 $263.40 $263.40
20-99 $227.40 $227.40 $227.40
100+ $215.40 $215.40 $215.40
EssentialMTM Essential1 Year Essential2 Years Essential3 Years
1-4 $30.95 $28.95 $26.95 $25.95
5-19 $29.95 $27.95 $25.95 $23.95
20-99 $25.95 $23.95 $21.95 $29.95
100+ $24.95 $22.95 $20.95 $18.95
Request Quote Get a Demo
  • Phone
  • Voicemail
  • Team Messaging
  • Unlimited Calls US & Canada
Most Popular
Professional

Phone, Message, Video

$22.95
/user/month
Professional1 Year Professional2 Years Professional3 Years
1-4 $335.40 $335.40 $335.40
5-19 $311.40 $311.40 $311.40
20-99 $275.40 $275.40 $275.40
100+ $263.40 $263.40 $263.40
ProfessionalMTM Professional1 Year Professional2 Years Professional3 Years
1-4 $35.95 $33.95 $31.95 $29.95
5-19 $33.95 $31.95 $29.95 $27.95
20-99 $30.95 $28.95 $26.95 $24.95
100+ $29.95 $27.95 $25.95 $23.95
Request Quote Get a Demo

Everything in Essential, PLUS:

  • Fax
  • Call Menu
  • Analytics Reporting
  • SMS/MMS Texting
  • Auto Attendant
Best Value
Enterprise

Phone, Message, Video, Open API

$32.95
/user/month
Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $455.40 $455.40 $455.40
5-19 $431.40 $431.40 $431.40
20-99 $395.40 $395.40 $395.40
100+ $383.40 $383.40 $383.40
EnterpriseMTM Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $45.95 $43.95 $41.95 $39.95
5-19 $43.95 $41.95 $39.95 $37.95
20-99 $40.95 $38.95 $36.95 $34.95
100+ $39.95 $37.95 $35.95 $33.95
Request Quote Get a Demo

Everything in Professional, PLUS:

  • Auto Call Recording
  • Multi-Site Administration
  • Custom Integrations CRM/API
  • Voicemail Transcription
  • Real-time Analytics
Contact Center

Phone, Message, Video, Omnichannel with Workforce Engagement Management

Starting at $74.95
/user/month
Request Quote Get a Demo

Everything in Enterprise, PLUS:

  • Channels - Voice, SMS, WebChat, Email
  • Customizable Reports
  • Advanced Agent Experince
  • Quality Management
  • Speech Analytics

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