Platform Robustness

Pacific Bell Experience Communications Platform assures reliable, secure, and transparent communications across all employee and customer communications backed by the industry’s only platform-wide, financially-backed service level agreement.

Highlighted case studies

Make sure your business keeps running in every condition

Platform-wide, Pacific Bell delivers a 99.999% uptime SLA for UCaaS and CCaaS thanks to its high availability architecture.

Providing maximum reliability for all customers, across all regions, is our architectural approach based on four levels of built-in redundancy.
Top-tier, geo-diverse locations strategically placed for global reach, along with patented technology that ensures optimal call quality across every location.
Availability and quality connectivity for the platform is ensured by global redundant architecture and a Tier 1 carrier network.

Toolkit for meeting modern business demands

Secure and highly available architecture to maximize uptime

With Pacific Bell, there are no single points of failure due to its fault-tolerant architecture. Using mirrored, top-tier, fully redundant, and geographically diverse data centers, we deliver cloud-based SaaS communications solutions. BluWyre meets 3rd party compliance and verification requirements for PCI, GDPR, HIPAA, FISMA/FIPS, ISO 27001, CPNI, SOX.

Global quality and reliability

As an international company, Pacific Bell delivers and supports cloud communications securely and without deteriorating in quality and reliability across the required countries.

Quality guaranteed

Using Global Reach™ geo-routing, customers can enjoy high voice quality around the world. Since Pacific Bell owns the technology stack, we ensure a consistent end-user experience by actively monitoring every call, accounting for network conditions and traffic variations.

Our global reach meets your business needs

High availability and seamless connectivity are provided by 35 geographically redundant locations/regions. The best voice quality is provided by routing agent phone calls via the best carrier with the shortest path through more than 220 global carriers and more than 30 Tier 1 carriers.

Plans & Pricing

Call center solution is available as a standalone plan or as part of a communications package.

Essential

Phone, Message

$18.95
/user/month
Essential1 Year Essential2 Years Essential3 Years
1-4 $287.40 $287.40 $287.40
5-19 $263.40 $263.40 $263.40
20-99 $227.40 $227.40 $227.40
100+ $215.40 $215.40 $215.40
EssentialMTM Essential1 Year Essential2 Years Essential3 Years
1-4 $30.95 $28.95 $26.95 $25.95
5-19 $29.95 $27.95 $25.95 $23.95
20-99 $25.95 $23.95 $21.95 $29.95
100+ $24.95 $22.95 $20.95 $18.95
  • Phone
  • Voicemail
  • Team Messaging
  • Unlimited Calls US & Canada
Professional

Phone, Message, Video

$22.95
/user/month
Professional1 Year Professional2 Years Professional3 Years
1-4 $335.40 $335.40 $335.40
5-19 $311.40 $311.40 $311.40
20-99 $275.40 $275.40 $275.40
100+ $263.40 $263.40 $263.40
ProfessionalMTM Professional1 Year Professional2 Years Professional3 Years
1-4 $35.95 $33.95 $31.95 $29.95
5-19 $33.95 $31.95 $29.95 $27.95
20-99 $30.95 $28.95 $26.95 $24.95
100+ $29.95 $27.95 $25.95 $23.95

Everything in Essential, PLUS:

  • Fax
  • Call Menu
  • Analytics Reporting
  • SMS/MMS Texting
  • Auto Attendant
Enterprise

Phone, Message, Video, Open API

$32.95
/user/month
Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $455.40 $455.40 $455.40
5-19 $431.40 $431.40 $431.40
20-99 $395.40 $395.40 $395.40
100+ $383.40 $383.40 $383.40
EnterpriseMTM Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $45.95 $43.95 $41.95 $39.95
5-19 $43.95 $41.95 $39.95 $37.95
20-99 $40.95 $38.95 $36.95 $34.95
100+ $39.95 $37.95 $35.95 $33.95

Everything in Professional, PLUS:

  • Auto Call Recording
  • Multi-Site Administration
  • Custom Integrations CRM/API
  • Voicemail Transcription
  • Real-time Analytics
Contact Center

Phone, Message, Video, Omnichannel with Workforce Engagement Management

Starting at $74.95
/user/month

Everything in Enterprise, PLUS:

  • Channels - Voice, SMS, WebChat, Email
  • Customizable Reports
  • Advanced Agent Experince
  • Quality Management
  • Speech Analytics

Blogs

Request a Quote

Take your business to the next level with our cloud-based communication solutions

  • Receive Your Quote Now

    800-722-9128

    Discuss your needs with an expert

    Chat with sales Get a Demo Schedule a Meeting

    Know your savings within seconds

    ROI Tool

    Need any help?

    Get Support