Sales and Customer Service Solutions

Ensure your sales and support experiences are memorable with Pacific Bell. Ensure customers are communicated via their preferred channel and empower employees with access to relevant information to maximize engagements.

Featured case studies

Customer service and sales features

Speech Analytics provides insights based on 100% of your customer calls. Get started in minutes.
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The API-based integrations of CRM, service, support, and productivity applications provide employees with instant access to relevant information through one user interface.
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By using outbound dialing capabilities within the CRM system, you can automatically load the next prospect, record the call, and send it out to the prospect.
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With BluWyre, contact center agents can handle routine, high-volume calls with a virtual assistant powered by artificial intelligence.

Tools required to meet the demands of modern business

AI-powered contact center agent assistance

With virtual agents, productivity can be increased and call handling time can be reduced. A more complex engagement can now be handled by contact center agents.

Expert finder based on AI

With Pacific Bell’s AI-based Expert Finder, you can find subject matter experts within your company faster and more efficiently.

“Unlike oxygen, Pacific Bell doesn’t seem important, but wouldn’t survive without it.”

Mreg Carter Director of IT, Union LLC

Products tailored to meet your business needs

Purchase an X Series annual plan and save up to 25% on the industry’s most powerful unified communications platform.

Essential

Phone, Message

$18.95
/user/month
Essential1 Year Essential2 Years Essential3 Years
1-4 $287.40 $287.40 $287.40
5-19 $263.40 $263.40 $263.40
20-99 $227.40 $227.40 $227.40
100+ $215.40 $215.40 $215.40
EssentialMTM Essential1 Year Essential2 Years Essential3 Years
1-4 $30.95 $28.95 $26.95 $25.95
5-19 $29.95 $27.95 $25.95 $23.95
20-99 $25.95 $23.95 $21.95 $29.95
100+ $24.95 $22.95 $20.95 $18.95
  • Phone
  • Voicemail
  • Team Messaging
  • Unlimited Calls US & Canada
Professional

Phone, Message, Video

$22.95
/user/month
Professional1 Year Professional2 Years Professional3 Years
1-4 $335.40 $335.40 $335.40
5-19 $311.40 $311.40 $311.40
20-99 $275.40 $275.40 $275.40
100+ $263.40 $263.40 $263.40
ProfessionalMTM Professional1 Year Professional2 Years Professional3 Years
1-4 $35.95 $33.95 $31.95 $29.95
5-19 $33.95 $31.95 $29.95 $27.95
20-99 $30.95 $28.95 $26.95 $24.95
100+ $29.95 $27.95 $25.95 $23.95

Everything in Essential, PLUS:

  • Fax
  • Call Menu
  • Analytics Reporting
  • SMS/MMS Texting
  • Auto Attendant
Enterprise

Phone, Message, Video, Open API

$32.95
/user/month
Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $455.40 $455.40 $455.40
5-19 $431.40 $431.40 $431.40
20-99 $395.40 $395.40 $395.40
100+ $383.40 $383.40 $383.40
EnterpriseMTM Enterprise1 Year Enterprise2 Years Enterprise3 Years
1-4 $45.95 $43.95 $41.95 $39.95
5-19 $43.95 $41.95 $39.95 $37.95
20-99 $40.95 $38.95 $36.95 $34.95
100+ $39.95 $37.95 $35.95 $33.95

Everything in Professional, PLUS:

  • Auto Call Recording
  • Multi-Site Administration
  • Custom Integrations CRM/API
  • Voicemail Transcription
  • Real-time Analytics
Contact Center

Phone, Message, Video, Omnichannel with Workforce Engagement Management

Starting at $74.95
/user/month

Everything in Enterprise, PLUS:

  • Channels - Voice, SMS, WebChat, Email
  • Customizable Reports
  • Advanced Agent Experince
  • Quality Management
  • Speech Analytics

Blogs

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Take your business to the next level with our cloud-based communication solutions

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